Have you ever shopped at Kohl's? It's one of my favorite stores and I enjoy shopping there for clothes, housewares and accents. I had an experience there this past weekend that had me very close to walking out in the middle of checking out and never going back.
Erin and I went shopping for Shylee's fall and winter clothes. And because I can't go there without looking at clothes for me, there were a couple of additional tops and a sweater! In other words, I had a HUGE stack of clothes and it was going to take a while to check out.
As I began laying the clothes on the counter, the conversation with the cashier went like this:
Cashier: Ooh, I guess you'll be using your Kohl's charge today.
Cashier: Really? Do you have a Kohl's charge?
Cashier: Would you like to open an account for additional savings?
Me: No thank you.
Cashier: You could save a lot more money with a charge card.
Me: No, I don't want a charge card.
Cashier: Okay, I guess you're not a saver. I like saving money.
Me: Silence, but thinking, 'did she really say that?'
Cashier: Can I ask why you don't want a Kohl's charge card?
Me: Because I don't want a credit card.
Cashier: Says she understands but goes into how Kohl's is a company dedicated to saving customers money and if I'm going to have a credit card it should be from Kohl's.
Me: looks at Erin and rolls eyes.
Cashier: If you had a card, you would get additional coupons.
Me: Oh, I have a coupon too.
Cashier: What kind of coupon?
Me: 20% off the total purchase.
Cashier: Implies it's probably expired.
Erin: It's not expired.
Cashier: Well, are you sure? Most people don't realize...
Erin: It expires today.
Cashier: Okay, you don't have to get so serious with me.
Me: Shakes head and thinks about leaving without the clothes.
Cashier: Will you be writing a check? (She's still ringing up items)
Me: No, I'll use cash. But I'm thinking, 'because I don't need your cuss credit card'.
So we finish up and then it's Erin's turn.
Cashier: Will you be using your Kohl's charge today?
Cashier: Do you have a Kohl's charge.
Erin: Yes but I'm not going to use it.
Cashier: Okay, okay, I'm not trying to aggravate you ladies.
Really? Do you think she could have realized she was aggravating us just a little sooner?
I don't have a problem with asking me if I would like to open an account. I realize that's part of their job and they get a commission for each application they get, but I don't appreciate being badgered and talked down to. I came so close to telling her I changed my mind about buying the clothes and walking out. And I thought about reporting her to the manager. I'm still thinking about reporting her. I don't want her to lose her job, but no one needs to be subjected to that.
What would you have done? I'm anxious to know how someone else would have handled it.
I hope you have a wonderful Wednesday!
xo Annette xo